Version 2.0 — 12.04.2026
Replaces v1.0 dated 09.09.2024
Metriks ApS (“Metriks”, “we”, “us”) operates the Metriks platform (the “Service”). These Terms of Service (“Terms”) govern your use of the Service. By accessing or using the Service, you (“Customer”, “you”) agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
Metriks provides a platform that retrieves data from your connected accounting and business systems, analyses it, and presents insights, visualisations, and reports. The Service may also facilitate the creation of records (such as invoices) and the transmission of data or results to your connected systems.
We may update, modify, or discontinue features of the Service at any time. We will make reasonable efforts to notify you of material changes, but the Service is provided on an evolving basis.
The Service is provided on a commercially reasonable basis. Metriks does not guarantee any specific level of availability, uptime, or performance.
Unless separately agreed in writing, no service level agreement (SLA) applies. Metriks shall not be liable for any downtime, interruptions, or performance issues except to the extent caused by Metriks’ gross negligence or wilful misconduct.
To use the Service, you must:
have a valid company registration number;
be at least 18 years of age; and
provide accurate and complete registration information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use.
You may grant access to team members within your organisation. You are responsible for the actions of all users on your account.
You may not share your account with individuals outside your organisation to avoid subscription fees, unless otherwise agreed in writing.
You agree to use the Service in compliance with all applicable laws and regulations. You agree not to:
use the Service in a way that disrupts, damages, or impairs the Service or its infrastructure;
attempt to gain unauthorised access to the Service, other accounts, or any systems connected to the Service;
reverse engineer, decompile, or otherwise attempt to extract the source code of the Service;
disable, circumvent, or interfere with any security features of the Service; or
upload, transmit, or make available through the Service any content that is unlawful, fraudulent, or infringes the rights of any third party.
The Service integrates with third-party systems that you choose to connect, such as accounting software and CRM tools (“Connected Systems”). These are your own services. You are responsible for your agreements with those providers.
Metriks retrieves data from and transmits data to your Connected Systems solely on your instruction. We are not responsible for the availability, accuracy, or conduct of those systems.
You warrant and represent that:
you have the legal right to connect your systems to the Service and to share the data contained in those systems with Metriks;
sharing that data with Metriks does not violate any applicable law, regulation, or agreement with a third party; and
you have a lawful basis under applicable Data Protection Law to share any personal data contained in your data with Metriks for processing.
You retain full ownership of all data you provide to the Service and all data retrieved from your Connected Systems (“Customer Data”). We do not claim ownership over Customer Data.
Your clients, counterparties, and other parties whose records appear in the Customer Data are referred to as your “End Customers”. An End Customer may be a natural person or a legal entity.
We use Customer Data solely to provide the Service to you. We do not sell Customer Data, and we do not share it with third parties except as necessary to provide the Service (see our Privacy Policy and DPA).
We may use aggregated and anonymised data derived from use of the Service for the purpose of analysing, maintaining, developing, and improving the Service, and for industry and sector benchmarking. Such data includes, but is not limited to, sector-level data. This data does not identify you or any individual and may be retained indefinitely, including after termination of your account.
With respect to personal data contained in Customer Data (such as your End Customers’ names and contact details on invoices), you are the controller and Metriks is the processor. This processing is governed by our Data Processing Agreement (DPA) at https://metriks.dk/dpa.
With respect to your account data (your name, email, and other registration details), Metriks is the controller. This processing is governed by our Privacy Policy at https://metriks.dk/privacy.
You may delete Customer Data at any time through the self-service deletion functionality in the Service, or by contacting us.
Our collection and use of personal data is described in our Privacy Policy at https://metriks.dk/privacy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
Fees for the Service are as published on our pricing page. All fees are exclusive of VAT unless stated otherwise.
We may change our fees. In case of price increases, we will give you at least 30 days’ written notice before the new price takes effect. If you do not agree with the new pricing, you may cancel your subscription before the new price applies.
You may cancel your subscription at any time through the Service or by contacting us. Cancellation takes effect at the end of your current billing period. You are not entitled to a refund for the remaining period of a billing cycle.
We may suspend or terminate your account if:
you breach these Terms;
your use of the Service poses a security risk or risk of harm to other users;
your account has been inactive for a prolonged period; or
we are required to do so by law.
Where reasonably possible, we will provide you with notice before suspending or terminating your account.
Upon termination, your right to access the Service ceases immediately. We will delete Customer Data within 30 days of termination, unless retention is required by law. Customer Data may be retained in encrypted backups for up to 90 days after termination, after which it will be permanently deleted. For full details, see the DPA.
The Service, including its design, features, code, and documentation, is owned by Metriks or its licensors. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription and in accordance with these Terms.
Some components of the Service may be subject to open source licences, which will be identified where applicable.
The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, Metriks disclaims all warranties, including but not limited to:
implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
warranties regarding the accuracy, reliability, completeness, or timeliness of any data, metrics, reports, analyses, or results generated by the Service; and
warranties that the Service will be uninterrupted, error-free, secure, or free of harmful components.
You acknowledge that the outputs of the Service are analytical tools intended to support your business decisions, not to replace your own judgment. You are solely responsible for verifying any outputs before relying on them.
To the maximum extent permitted by applicable law, Metriks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.
Metriks’ total aggregate liability under these Terms shall not exceed the total fees paid by you to Metriks in the 12 months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort, strict liability, or otherwise.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold harmless Metriks, its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from:
your use of the Service in violation of these Terms;
your breach of any applicable law;
any claim by a third party resulting from Customer Data or your use of Connected Systems; or
your breach of the warranties set out in section 6 of these Terms.
Metriks shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to war, riots, strikes, fire, natural disasters, power failures, internet disruptions, pandemics, actions of government authorities, and occurrence of force majeure at subcontractors and sub-processors.
Both parties agree to treat as confidential any non-public information received from the other party in connection with the Service. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
We may update these Terms from time to time. The current version is always available at https://metriks.dk/terms. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
If you do not agree with the changes, you must cancel your subscription and stop using the Service.
These Terms are governed by the laws of Denmark.
In case of any dispute, the parties shall first attempt to resolve it in good faith. If a resolution cannot be reached, the dispute shall be settled by the ordinary courts. The court in Lyngby is selected as the venue.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy and the DPA, constitute the entire agreement between you and Metriks with respect to the Service and supersede all prior agreements or understandings.
If you have questions about these Terms:
Metriks ApS
Ryvangs Allé 81, 2.
2900 Hellerup
Denmark
Company registration no.: DK42805807
Email: support@metriks.dk